Journal of Economics and Social Sciences (JESS)
Journal of Economics and Social Sciences (JESS) is a peer-reviewed journal published twice a year (every June and December) by CV. Civiliza Publishing. Journal of Economics and Social Sciences (JESS) accepts original scientific papers that have never been published. The discussion in this journal includes: Economics; Business; Finance; Philanthropy; Social Science; Public; and others within the scope of economics studies. P-ISSN 2830-5337 E-ISSN 2830-5264 It is located at: Ponorogo East Java Indonesia, Email: jurnaljess@gmail.com
Managerial Strategies to Accelerate Lead Times with the Failure Mode and Effect Analysis (FMEA) Method (Qualitative Study at Naibonat Regional General Hospital, Kupang Regency)
This study aims to formulate a managerial strategy to accelerate waiting time through the identification of the root of the problem using the Failure Mode and Effect Analysis (FMEA) method. The research used a qualitative design involving five groups of informants, namely patients, specialist doctors, nurse at output patient clinics, medical record officers and management. Data were collected through in-depth interviews, observations, and Likert scale assessments, then analyzed using the FMEA approach to determine the Severity, Occurrence, Detection, and Risk Priority Number (RPN) values in each failure mode. The results of the study showed four failure modes with the highest RPN scores, namely: Hospital Management Information System failure (RPN 47.75), registration administration process (RPN 43.40), repeated service failures (RPN 42.05), and delay in specialist doctor attendance (RPN 40.98). HMIS is the most critical factor because it has the highest frequency of disruptions and has a direct impact on the entire service flow. Other dominant obstacles are delays in medical record files, insynchronization of administrative processes, and obstacles in pharmaceuticals. Based on these findings, the proposed managerial strategies include short-term improvements (optimization of human resources and SOPs), medium-term (digitalization through EMR and e-prescribing), and long-term (strengthening of Hospital Management Information System infrastructure and implementation of CQI). This research confirms that accelerating waiting times requires an integrated managerial approach, focusing on digitalization and cross-unit coordination.
Copyright (c) 2026 Samlek Elisawyn Sunbanu, Erliany Syaodih, Dadang Kusnadi https://creativecommons.org/licenses/by/4.0
Building Work Culture in the Implementation of Electronic Medical Records to Improve the Effectiveness of Inpatient Services at Wedabay Medical Center, North Maluku
The implementation of Electronic Medical Records (EMR) is a key component of healthcare digital transformation aimed at improving the effectiveness of inpatient services. The success of EMR implementation is strongly influenced by the work culture of healthcare professionals. This study aims to analyze the role of work culture in supporting EMR implementation, identify existing challenges, and propose improvement strategies at Weda Bay Medical Center, North Maluku. This study employed a qualitative case study approach. Data were collected through in-depth interviews, observation, and document analysis, and analyzed using thematic analysis. The findings indicate that EMR implementation fosters a more disciplined, accountable, and digitally oriented work culture, leading to improved speed, accuracy, and coordination of inpatient services. However, challenges such as limited digital competence, resistance to change, and technical system issues remain. Continuous training, strengthened IT infrastructure, managerial support, and workflow adjustments are required to enhance effectiveness. The study concludes that an adaptive work culture is essential for effective EMR-based inpatient services.
Copyright (c) 2026 Edi Hartono, A. Rohendi, Yani Restiani Widjaja https://creativecommons.org/licenses/by/4.0
Implementation of Lean Six Sigma in Linen Management: A Case Study at Samarinda Medika Citra Hospital
Hospitals deliver healthcare services supported by both medical and non-medical ancillary units. The laundry unit functions as a non-medical support service that provides linen, particularly for inpatient care during cleaning procedures. Samarinda Medika Citra Hospital, a type C hospital with a capacity of 174 beds and a Bed Occupancy Rate (BOR) of 84% in 2024, faces several issues in linen management. These include linen loss, undocumented handovers between ward staff and laundry staff, discrepancies between the quantity of soiled linen collected and clean linen delivered, and the presence of worn-out linen with duplicate identifiers. This study aims to analyze the implementation of linen management using the Lean Six Sigma approach, identify existing challenges, and formulate improvement strategies based on Lean Six Sigma principles. This research employs a qualitative method with a descriptive case study design. The findings show that the application of Lean Six Sigma in linen management at Samarinda Medika Citra Hospital provides a foundation for enhancing efficiency and service quality through waste identification, workflow improvements, and strengthening of standard work procedures. Key challenges include staff understanding of efficiency principles and continuous improvement–based work standards, limitations in infrastructure, administrative systems, and management support. Improvement efforts include strengthening staff understanding and compliance with standard procedures through regular socialization and training, enhancing supporting facilities, developing digital recording systems, and promoting an adaptive, improvement-oriented work culture through coaching and performance-based incentives.
Copyright (c) 2026 Syamsul Bahri, A. Rohendi, Oke Andikarya https://creativecommons.org/licenses/by/4.0
The Influence of Organizational Culture on Organizational Citizenship Behavior with Employee Engagement as a Mediation Variable in Nurses at Tk. IV Singaraja Hospital
The organizational management of nursing human resources in hospitals plays an important role in ensuring mutual service and patient safety. OCB behavior has benefits for the hospital, for example, nurses voluntarily participate in activities that benefit the company or do not complain during work. Organizational culture also influences employee psychological dimensions such as work motivation, job satisfaction, and organizational commitment. This study aims to analyze the influence of organizational culture on Organizational Citizenship Behavior with Employee Engagement as a mediating variable in nurses at Singaraja Level IV Hospital. The sample of this study consisted of 30 nurses working at the hospital. The analytical method used is descriptive analysis and hypothesis testing to clarify the relationship between organizational culture variables, organizational citizenship behavior and employee engagement. The results of the study indicate that organizational culture has a significant influence on nurses' OCB. In addition, organizational culture has also been shown to have a positive effect on employee engagement. These findings confirm that an effective organizational culture can increase OCB in nurses, which in turn will increase their employee engagement. The implication of this study is that hospital management needs to instill organizational culture in all nurses and optimize their performance and OCB in providing quality healthcare services.
Copyright (c) 2026 Yohannes Babtista Manik, A. Rohendi, Mira Veranita https://creativecommons.org/licenses/by/4.0
The Effect of Promotion Through Social Media and Non-Social Media on Patient Visits at Cassandra Skincare Clinic in Singkawang City
This research is against the background of the crucial role of promotion in influencing patient decisions in the health and beauty services sector. Cassandra Skincare Clinic in Singkawang City has used social media, especially Instagram and TikTok as the main means of promotion, with a large follower base. This thesis aims to empirically analyze the influence of promotion in general and the use of social media as a promotional tool specifically on patient visits. The method used was an analytical survey with a cross-sectional study approach of 80 respondents taken through accidental sampling techniques. The results of linear regression analysis showed that promotion (X1) had a very significant influence on patient visits (Y) (Sig. 0.000). Similarly, social media as a promotional tool (X2) also showed a significant influence on visits (Sig. 0.007). The multiple regression model formed was Y = 0.751 + 0.358X1 + 0.132X2, confirming that the two independent variables positively and significantly influenced the patient's interest in visiting. Thus, it is concluded that Cassandra Skincare Clinic needs to prioritize improving the quality of informative and visually appealing social media content and strengthening offline promotional channels to maximize visits.
Copyright (c) 2026 Dhea Atiqah Putri, Cecep Darmawan, Kahar Mulyani https://creativecommons.org/licenses/by/4.0
The Effect of Digital Service Quality on Consumer Satisfaction and Its Implications on Patient Trust at Pratama Aru Bitung Clinic
This study aims to analyze the influence of digital service quality on consumer satisfaction and its implications for patient trust at the Aru Bitung Primary Clinic, Bitung City. The research method used is a quantitative approach with an explanatory research type. Data were collected through questionnaires on 120 patients selected using purposive sampling techniques. Data analysis was carried out using Structural Equation Modeling based on Partial Least Square (PLS-SEM) with the help of SmartPLS software. The results of the study show that the quality of digital services has a positive and significant effect on consumer satisfaction, consumer satisfaction has a positive and significant effect on patient trust, and the quality of digital services also has a positive and significant effect on patient trust both directly and indirectly through satisfaction as a mediation variable. The conclusion of this study is that improving the quality of responsive, accurate, and accessible digital services is an important factor in building patient satisfaction and trust in first-tier health facilities.
Copyright (c) 2026 Kurnia Putri Utami, Arlette Suzy Puspa Pertiwi, Mira Veranita https://creativecommons.org/licenses/by/4.0
Managerial Strategy of Female Health Workers Plays A Dual Role (Swot Analysis at Wira Bhakti Clinic in Lhokseumawe City)
This study aims to formulate a managerial strategy for female health workers to play a dual role at the Wira Bhakti Clinic in Lhokseumawe City through a SWOT analysis approach. This study uses a qualitative descriptive design with a case study approach. The research subjects were selected using purposive sampling techniques totaling 10 health workers (doctors, nurses, midwives) who had the status of active soldiers' wives. Data collection was carried out through in-depth interviews, observations, and documentation, which were then analyzed using the Miles & Huberman interactive model and SWOT matrix (IFAS and EFAS). The results of the study show that the dynamics of dual roles at Wira Bhakti Clinic run through a hierarchical mechanism, where wives with the rank of Enlisted tend to support the clinical operational burden to cover the vacancies left by wives with the rank of Officer or Non-Commissioned Officer who have high obligations in the Persit organization. Based on the SWOT analysis, the main strength lies in the husband's support and financial stability, while the main weakness is the time conflict due to the organization's mandatory activities. This study recommends a "Negotiable Advocacy" strategy that includes operational, diplomacy, and retention strategies, as well as the need for hybrid scheduling policies and formal delegation to maintain the quality of health services.
Copyright (c) 2026 Verra Rahwany, Purwadhi Purwadhi, Mira Veranita https://creativecommons.org/licenses/by/4.0
Perceptions of Collaborative Practice and Work Tenure in Relation to Healthcare Workers’ Satisfaction at Amalia Medika Hospital
Interprofessional collaboration is an essential component of healthcare delivery and is closely associated with healthcare workers’ satisfaction. This study explores the relationship between healthcare workers’ perceptions of collaborative practice, measured using the Collaborative Practice Assessment Tool (CPAT), work tenure, and job satisfaction at Amalia Medika Hospital. A quantitative correlational design was employed, involving all 123 healthcare workers through a total sampling technique. Data were collected using the CPAT questionnaire and a standardized job satisfaction scale. Multiple linear regression analysis was conducted after meeting classical assumption tests, including normality, multicollinearity, and heteroscedasticity. The results demonstrate that perceptions of collaborative practice are positively and significantly related to job satisfaction (p < 0.05), indicating that stronger perceptions of teamwork are associated with higher satisfaction in daily work activities. In contrast, work tenure shows no significant relationship with job satisfaction (p > 0.05), suggesting that satisfaction is more strongly influenced by factors such as opportunities for self-development, organizational support, and recognition at work. Simultaneously, perceptions of collaborative practice and work tenure are jointly related to job satisfaction, with a coefficient of determination (R²) of 26.9%. Among the two variables, perceptions of collaborative practice exhibit a more dominant association with job satisfaction. These findings underscore the importance of fostering effective interprofessional collaboration as a key strategy for enhancing healthcare workers’ job satisfaction at Amalia Medika Hospital.
Copyright (c) 2026 Nurul Gina Fadlillah, Purwadhi Purwadhi, Mira Veranita https://creativecommons.org/licenses/by/4.0
Production Efficiency of Oyster Mushroom MSMEs in East Java Province
*]:pointer-events-auto scroll-mt-(--header-height)" dir="auto" tabindex="-1" data-turn-id="3011cc6d-042c-4d44-9331-5fb025e5e744" data-testid="conversation-turn-27" data-scroll-anchor="false" data-turn="user"> The phenomenon and problems found in the field are that many experienced oyster mushroom farmers who have been in business for more than four years have experienced a decline in turnover or profits and have even stopped their businesses. This is due to several factors, and a solution or answer must be found so that people who cultivate oyster mushrooms in East Java Province can run their businesses and improve them. One solution is to improve production efficiency by utilizing information from the internet, such as research journals and e-books related to oyster mushroom production. The objectives of this study are 1) to determine the production efficiency of oyster mushroom MSMEs using the methods that have been implemented, 2) to implement production efficiency by replacing nutrients with better ones and production energy, and 3) to apply production efficiency by replacing production energy. The research method used was qualitative research with a PAR (Participatory Action Research) approach. The results of the study showed that the percentage increase in the economic value of the second production compared to the first production after several changes was 195.325%, while the percentage increase in the economic value of the third production was 308.848%. Therefore, it can be concluded that the third production has a very high economic value for the community engaged in oyster mushroom production in East Java Province.
Copyright (c) 2026 Kus Irawan Prabowo, Yulia Herdianti, Siti Kalimah https://creativecommons.org/licenses/by/4.0
Financial Well-Being Stratification among Urban Households: A Multinomial Logit Analysis of Digital Payments, Saving Behavior, and Credit Access
Rising global economic uncertainty in the aftermath of the COVID-19 pandemic has underscored the importance of household financial well-being (FWB) as a key pillar of economic resilience, particularly in urban settings. This study analyzes how digital payment adoption, saving behavior, and access to credit contribute to the stratification of FWB among urban households in Indonesia. The analysis uses microdata from the 2017 Survey on Financial Inclusion and Access (SOFIA), focusing on a sub-sample of 2,368 urban households aged 19–40 years across four provinces. FWB is constructed as an ordered categorical variable with four levels Low, Medium, High, and Very High based on multiple indicators of financial capability and access. A multinomial logit model is employed, with results interpreted using Average Marginal Effects (AMEs). The findings indicate that regular saving behavior and access to formal credit are the most consistent determinants of upward mobility across FWB categories. Regular saving significantly reduces the likelihood of being in the Low and Medium FWB categories and substantially increases the probability of attaining High FWB. Access to credit strongly increases the likelihood of reaching the Very High FWB category. The results suggest that financial inclusion in urban contexts should be understood as a combination of disciplined financial behavior and deeper engagement with formal financial services
Copyright (c) 2026 Dhidhin Noer Ady Rahmanto, Ragil Satria Wicaksana, Ratih Purbowisanti https://creativecommons.org/licenses/by/4.0
The Use of FMEA to Analyze Electronic Medical Records to Reduce the Risk of Failure at Rizani Hospital
This study aims to identify the potential risk of failure (failure mode), causes, and impact of failure in the implementation of RME at Rizani Paiton Hospital, assess the level of risk priority using the Risk Priority Number (RPN), and formulate recommendations for preventive measures and improvement plans based on the Failure Mode and Effect Analysis (FMEA) method. This study uses a qualitative descriptive approach with a case study design, conducted at Rizani Paiton Hospital in July–November 2025 with purposively selected participants from management elements, SIMRS/IT teams, medical records, nurses, and doctors who are directly involved in the implementation of RME. Data was collected through semi-structured interviews, RME workflow observations, and FMEA form filling, then analyzed through failure mode identification, severity, occurrence, and detection score assessment, and RPN calculation to determine risk priority. The results of the study show that there are several groups of potential major failure risks, including system and network disruptions that hinder access and storage of data, input errors and incompleteness of RME filling by users, limitations of system features and integration, and the risk of data loss and unavailability when needed in clinical services. A number of failure modes have high RPN values so they are categorized as priority risks, especially those that have an impact on service delays, potential clinical errors, and disruptions in the continuity of patient information. The resulting recommendations include strengthening infrastructure and system backup, improving RME features and integration according to service flows, improving user training and assistance, strengthening control and monitoring of documentation completeness, as well as drafting more comprehensive SOPs and RME risk management governance.
Copyright (c) 2026 Nur Rosyidah Hani, Purwadi Purwadhi, Kahar Mulyani https://creativecommons.org/licenses/by/4.0
Digital Transformation in Increasing Business Competitiveness in the Industrial Era 5.0
Digital transformation has become an important strategy for the business world in facing the increasingly complex dynamics of global competition, especially in the industry 5.0 era, which emphasizes a human-centered approach on sustainability, and resilience. This study aims to analyze the role of digital transformation in enhancing business competitiveness in the industry 5.0 Era and to identify the factors that influence the success of its implementation. This research uses a qualitative approach with a literature review method (library research). Data was obtained from various scientific sources in the form of national and international journal articles, academic books, and relevant documents discussing digital transformation, business competitiveness and Industry 5.0. Data was analyzed using content analysis techniques to systematically synthesize concepts, findings, and expert views. The results of the study show that digital transformation plays a significant role in increasing business compaetitiveness through improved operational efficiency, product and service innovation, strengthened customer relationships, and data-driven decision making. The success of digital transformation is influenced by visionary leadership, human resource readiness, an adaptive organizational culture, and technological infrastructure support. From an Industry 5.0 perspective, digital transformation is not only oriented towards efficiency and economic profit, but also towards human values, sustainability, and long-term business resilience. Thus, holistic and human- oriented digital transformation is the key in creating daya saing sustainable business in the Industry 5.0 era.
Copyright (c) 2026 Ahmad Yahya Hamiduddin https://creativecommons.org/licenses/by/4.0
The Influence of Electoral Oversight Management Factors on Public Perception through Public Trust in the 2024 Simultaneous Elections in Ngawi Regency
Electoral oversight plays a crucial role in safeguarding electoral integrity and strengthening democratic legitimacy, particularly in emerging democracies where public trust in electoral institutions remains a central challenge. This study aims to examine how electoral oversight management influences public perception through the mediating role of public trust in the 2024 Simultaneous Elections in Ngawi Regency, Indonesia. Employing a quantitative explanatory research design, the study analyzed the effects of four dimensions of electoral oversight management—planning, organizing, implementation, and evaluation—on public trust and public perception. Data were collected from 400 registered voters selected through proportional stratified random sampling and analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS). The findings reveal that electoral oversight organizing has a direct and significant effect on public perception, while planning, implementation, and evaluation do not exert significant direct effects. However, organizing, implementation, and evaluation significantly influence public trust, whereas planning does not. Public trust is found to have a positive and significant effect on public perception and serves as a mediating variable in the relationships between organizing, implementation, and evaluation of oversight and public perception. Conversely, public trust does not mediate the relationship between oversight planning and public perception. These results indicate that public perception of electoral oversight is shaped primarily by oversight practices that are visible, organized, accountable, and directly experienced by the public, with public trust functioning as the key mechanism linking oversight performance to societal evaluations. The study contributes to the literature on electoral governance by highlighting the strategic role of public trust in translating managerial performance into positive public perception at the local level.
Copyright (c) 2026 Anita Setia Mega Putri, Muslichah Erma Widiana, Nurul Qomari, Juliani Pudjowati https://creativecommons.org/licenses/by/4.0
The Influence of Fashion Lifestyle and Price Through Instagram Social Media Marketing as an Intervening Variable on the Interest in Purchasing Thrifted Products
Economic development and population growth have increased societal needs, particularly regarding clothing as a primary necessity. This phenomenon has sparked a thrifting trend among Generation Z, who access quality secondhand products through social media such as Instagram at affordable prices and with appealing fashion styles. This study aims to analyze the influence of fashion lifestyle and price on purchase interest, with Instagram social media marketing as an intervening variable, among Gen Z consumers of the account @nonacollectionkediri. The research employs a quantitative approach using descriptive statistical analysis and path analysis with SMART-PLS 4.0 software. Data were collected through questionnaires using a purposive sampling technique, involving 97 female respondents from Generation Z. The results indicate that purchase interest for thrifting products among Generation Z is more influenced by price factors and social media marketing strategies on Instagram, compared to fashion lifestyle. The price variable significantly affects purchase interest, both directly and indirectly through Instagram social media marketing. Conversely, fashion lifestyle is not proven to have a significant effect on purchase interest, either directly or indirectly. These findings suggest that Gen Z is more responsive to economic value and relevant digital promotion than merely to lifestyle identity.
Copyright (c) 2026 Naftalisa Metriana Sari; Djunaedi; IGG Heru Marwanto https://creativecommons.org/licenses/by/4.0
Organisational Commitment as a Mediating Variable in the Relationship between Work Environment and Leadership on Employee Performance in Correctional Institutions
This study aims to analyze the influence of leadership and work environment on employee performance at a Correctional Institution, as well as the mediating role of organizational commitment. The research method used is a quantitative approach with Structural Equation Modeling-Partial Least Squares (SEM-PLS) analysis. The results show that leadership does not have a significant influence on employee performance (β = 0.193, T = 1.506, P = 0.133), but has a positive influence on organizational commitment (β = 0.633, T = 9.985, P = 0.000). Organizational commitment does not have a significant influence on employee performance (β = 0.022, T = 0.162, P = 0.872), while the work environment has a significant influence on employee performance (β = -0.349, T = 4.107, P = 0.000) but not on organizational commitment (β = 0.063, T = 0.718, P = 0.473). Furthermore, organizational commitment does not mediate the relationship between leadership and work environment on employee performance (β = 0.014, T = 0.158, P = 0.874; β = 0.001, T = 0.088, P = 0.930). The implication of these findings indicates that improving employee performance in the Correctional Institution is not sufficiently achieved by merely enhancing leadership aspects or organizational commitment. Instead, improvements in a more conducive work environment and more effective managerial strategies are necessary. Recommendations for the Correctional Institution include enhancing leadership competency, improving work facilities, and implementing employee welfare programs. This study is expected to serve as a reference for academics and practitioners in the development of human resource management within the correctional environment.
Copyright (c) 2026 Ervan Yansen; Nur Laely; Angga Rizka Lidiawan https://creativecommons.org/licenses/by/4.0
Campus Asset Management: Optimization of Tangible Assets and Intangible Assets in Improving Higher Education Performance
Higher education institutions as knowledge-based organizations possess complex asset characteristics, encompassing not only tangible assets such as infrastructure, facilities, and technology, but also intangible assets including human resources, organizational systems, academic culture, and institutional reputation. The main challenge in campus asset management lies in the prevailing administrative-oriented approach that prioritizes physical assets, while intangible assets despite their strategic role in institutional value creation remain insufficiently integrated into asset management practices. This study aims to examine campus asset management through the perspective of integrating tangible and intangible assets to enhance institutional performance, reputation, and competitiveness. The study adopts a qualitative approach using a literature review method, drawing on books, national and international journal articles, and policy documents related to asset management, intellectual capital, and higher education governance. The findings indicate that tangible assets function as foundational enablers for the development of intangible assets, whereas intangible assets serve as key value drivers in achieving sustainable competitive advantage. The integration of both asset types is therefore essential for establishing strategic, sustainable, and value-oriented campus asset management.
Copyright (c) 2026 Mutiarawan Mutiarawan, Kusworo Aribowo, Asep Dana Saputra https://creativecommons.org/licenses/by/4.0
Human Capital Readiness for Digital Transformation in Rural Governance in Indonesia
Digital transformation in rural governance has become a strategic agenda to improve public service quality, transparency, and administrative effectiveness in Indonesia. Nevertheless, the success of digital transformation is not solely determined by the availability of information technology infrastructure, but is strongly influenced by the readiness of human capital as the main driver of change. This study aims to analyze the readiness of village government human capital in supporting digital transformation in rural governance, using Demak Regency, Central Java, as a case study. This research employs a qualitative approach with a case study design. Data were collected through in-depth interviews, field observations, and document analysis, and analyzed using an interactive data analysis model consisting of data reduction, data display, and conclusion drawing. The findings indicate that the readiness of village apparatus human capital remains at a basic level and is primarily oriented toward administrative compliance rather than strategic digital utilization. Digital competencies, adaptability to technological change, and institutional support have not yet been systematically and sustainably developed. This condition implies that digital transformation in rural governance risks becoming merely an administrative formality if not accompanied by comprehensive human capital development. This study contributes to the digital governance literature by emphasizing the central role of human capital readiness in ensuring effective and sustainable rural digital transformation.
Copyright (c) 2026 Is Solikhatun, Teguh Imam Rahayu, Yuli Elfiyanti https://creativecommons.org/licenses/by/4.0
Multi-Actor Collaboration in the Implementation of Halal Certification Labeling for Micro and Small Enterprises Amidst Literacy and Service Infrastructure Challenges: A Case Study of Bogor Regency
Halal certification is a strategic public policy instrument aimed at consumer protection and the fulfillment of the public’s right to halal product assurance, particularly for Micro and Small Enterprises (MSEs). Nevertheless, its implementation continues to face structural and social challenges, including weak multi-actor collaboration, low levels of halal literacy (approximately 28–30%), and unequal access to halal certification service infrastructure. This study examines how multi-actor collaboration shapes the implementation of halal certification labeling for MSEs, with particular attention to the roles of halal literacy and public service infrastructure readiness. Employing a descriptive qualitative approach, data were collected through semi-structured interviews and policy document analysis and analyzed thematically using the collaborative governance framework of Ansell and Gash (2008). The findings indicate that low halal literacy weakens the initial conditions for collaboration, while limited service infrastructure constrains collaborative processes and delays policy outcomes. Theoretically, this study extends collaborative governance theory by demonstrating how social capacity (halal literacy) and infrastructural readiness function as critical determinants of starting conditions and collaborative processes in public service–oriented policies such as halal certification. Practically, the study recommends strengthening collaboration-based halal literacy programs, expanding equitable certification infrastructure, and integrating public service systems to enhance the effectiveness and sustainability of halal certification implementation for MSEs.
Copyright (c) 2026 Salsabila Adawiyah Putri Andini, Muhamad Husain Maruapey, Aji Jumiono https://creativecommons.org/licenses/by/4.0
Intangible Asset Management in the Perspective of Higher Education Management
Intangible assets have become strategic resources in higher education institutions, particularly in strengthening institutional performance, competitiveness, and sustainability. This study aims to examine the concept and role of intangible asset management in the perspective of higher education management through a comprehensive literature-based analysis. Using a qualitative approach with a library research design, this study analyzes scholarly articles, academic books, and reputable publications related to intangible assets, intellectual capital, and higher education management. Data were collected from open-access and indexed academic databases and analyzed using content analysis techniques to identify key themes and conceptual patterns. The findings indicate that intangible assets in higher education consist of human capital, structural capital, and relational capital, which interact synergistically in creating institutional value. Human capital plays a crucial role in enhancing academic quality and innovation, structural capital ensures the institutionalization of knowledge through governance systems and policies, while relational capital strengthens reputation and stakeholder trust. The study concludes that effective management of intangible assets requires an integrative and strategic approach rather than a fragmented administrative practice. This research contributes conceptually by offering a holistic framework for managing intangible assets in higher education and provides practical insights for university leaders in developing sustainable institutional strategies.
Copyright (c) 2026 Asnawi Asnawi, Viati Nurhidayati, Agus Dwi Cahyono, A. Fadoli https://creativecommons.org/licenses/by/4.0
Digitalization of Islamic Social Finance in Rural Areas: Optimizing the Management of Zakat, Infaq, and Sadaqah (ZIS) for Stunting Alleviation
Stunting in rural areas remains a crucial challenge for human resource development in Indonesia. Conversely, the potential of Islamic Social Finance through Zakat, Infaq, and Alms (ZIS) is immense, yet it is often hindered by traditional management practices and limited distribution reach. This study aims to explore how the digitalization of Islamic social finance can optimize ZIS management to support stunting reduction programs in rural settings. The methodology employed is a descriptive qualitative approach utilizing a literature study. The findings indicate that the implementation of digital platforms in the collection and distribution of ZIS can enhance transparency, accountability, and the precision of targeting nutritional aid for toddlers and education for pregnant women. Digitalization enables data integration between zakat management institutions (LAZ/BAZNAS) and village health data, ensuring that stunting interventions are conducted in a sustainable and measurable manner. In conclusion, the synergy between financial technology and Islamic philanthropic instruments serves as a strategic pillar in accelerating the decline of stunting rates while simultaneously improving the economic welfare of rural communities
Copyright (c) 2026 Erwina Kartika Devi https://creativecommons.org/licenses/by/4.0
Assessing the Effectiveness and Efficiency of Local Government Budget Implementation in Indonesia: A Systematic Review of Value for Money Performance (2016–2023)
This study examines the effectiveness and efficiency of local government budget implementation in Indonesia through a Systematic Literature Review of 26 empirical studies published between 2016 and 2023. Guided by the PRISMA framework, the review analyzes Value for Money (VfM) performance and the use of management accounting information in local governments. Findings indicate that while Local Own-Source Revenue (PAD) effectiveness is generally high—often exceeding 100% in several regions—expenditure efficiency remains inconsistent, characterized by under-spending, overspending, and significant regional disparities. Moreover, management accounting information is predominantly used for compliance and reporting purposes rather than for strategic decision-making. Institutional constraints, fiscal dependency, and limited analytical capacity hinder the substantive use of performance information. The study identifies a systematic gap between formal system adoption and meaningful utilization, highlighting the need for stronger integration between accounting practices, governance processes, and public value outcomes.
Copyright (c) 2026 Ahmad Haetami, Budi Firmansyah, Abdul Munief Itsniawan, Bayu Rahimansyah Irianto https://creativecommons.org/licenses/by/4.0
The Effect of Demographic Factors on Risk Tolerance and Investment Instrument Choice: Evidence From Indonesian Investors
Traditional economics portrays investors as rational decision-makers, but this assumption doesn’t always true. Investment decisions are shaped by various factors, one of which is the investor's demographic profile. This study aimed to ascertain whether differences exist in risk tolerance levels and the selection of investment instruments among investors based on demographic variables. Data were gathered through an online questionnaire. The findings reveal significant differences in risk tolerance levels correlated with the demographic variables of age and marital status. Additionally, the results indicate variations in the selection of investment instruments based on the demographic factors of gender, education, and income.
Copyright (c) 2026 T Muhammad Jumeil, Desy Asmara https://creativecommons.org/licenses/by/4.0
The Role of Motivation in Mediating the Influence of Organisational Culture, Work Discipline and Leadership Style on Employee Performance
This study examines the mediating role of motivation in the relationship between organisational culture, work discipline, leadership style, and employee performance at the Central Bureau of Statistics of South Sumatra Province. This study used a quantitative approach with a survey method involving state civil servants as respondents. Data were analysed using Partial Least Squares–Structural Equation Modelling (PLS-SEM). The results showed that organisational culture, work discipline, and leadership style influenced motivation. Furthermore, organisational culture, work discipline, leadership style, and motivation also influenced employee performance. Motivation partially mediated the relationship between organisational culture and employee performance, as well as between work discipline and employee performance. It also partially mediated the relationship between leadership style and employee performance. These findings confirm that the integration of a healthy organisational culture, consistent work discipline, and an effective leadership style is a key factor in building a productive work environment and supporting continuous employee performance improvement.
Copyright (c) 2026 Vivi Yuliyantikarini, Djatmiko Noviantoro, Sari Sakarina https://creativecommons.org/licenses/by/4.0
Impact of Digital Transformation on Efficiency and Profitability: BSI Islamic Bank 2022–2024
The rapid advancement of digital technology has reshaped the global banking industry, including Islamic banking, which faces unique challenges in balancing efficiency with ethical principles. This study investigates the impact of digital transformation on operational efficiency and profitability in Bank Syariah Indonesia (BSI) during 2022–2024. The purpose is to evaluate how technology investment and digital adoption influence cost structures and financial performance in the context of Islamic banking. Employing a descriptive quantitative approach with a case study design, the research utilizes secondary data from audited annual financial statements. The analysis focuses on three key indicators: operational efficiency measured by BOPO and Cost to Income Ratio (CIR), digitalization assessed through the growth of mobile banking transactions, and profitability evaluated via net profit. The findings reveal a significant escalation in technology investment, accompanied by rapid adoption of digital services and a marked shift in customer behavior toward electronic transactions. These developments contributed to a consistent decline in BOPO, stable CIR levels, and steady growth in net profit. From a theoretical perspective, digitalization not only enhances efficiency and reduces monitoring costs but also aligns with maqasid al-shariah by promoting resource optimization and financial inclusivity. In conclusion, digital transformation emerges as a strategic driver that strengthens competitiveness, supports sustainable growth, and reinforces the ethical foundation of Islamic banking.
Copyright (c) 2026 Muhammad Adib Hasani https://creativecommons.org/licenses/by/4.0
The Influence of Management Information Systems on Employee Performance through Decision Making Effectiveness at PT Indah Kiat Pulp & Paper Tbk Perawang
Background: The increasing adoption of digital systems in industrial organizations requires effective Management Information Systems (MIS) to support accurate and timely decision making processes. However, the mechanism through which MIS influences employee performance remains underexplored, particularly through decision-making effectiveness. Objective: This study aims to examine the effect of MIS on employee performance through decision-making effectiveness as a mediating variable. Method: This study employed a quantitative approach using a survey method involving 117 employees at PT Indah Kiat Pulp & Paper Tbk. Data were collected using structured questionnaires with a five point Likert scale and analyzed using Structural Equation Modeling Partial Least Squares (SEM PLS). Results: The findings indicate that MIS has a significant positive effect on decision-making effectiveness and employee performance. Decision-making effectiveness also significantly influences employee performance and acts as a mediating variable in the relationship between MIS and performance. Conclusion: MIS enhances employee performance both directly and indirectly by improving decision-making effectiveness. The results highlight the importance of developing integrated and user-friendly information systems to support data-driven decision-making in organizations.
Copyright (c) 2026 Ibnatul Mujabah, Siska Priscila Br Sihombing, Rina Pebriani Siregar, Sulistika Febrina, Sumitro Sumitro https://creativecommons.org/licenses/by/4.0
The Effect of Patient-Centered Care-Based Services on Patient Behavioral Intentions with Trust as A Mediating Variable at Dr Moewardi Hospital, Surakarta City
This study aims to determine the direct influence of patient-centered Care on patient behavioral intentions, the direct influence of patient-centered Care on patient trust, the direct influence of patient trust on patient behavioral intentions, and the role of patient trust as a mediating variable in the relationship between patient-centered Care and patient behavioral intentions at Dr. Moewardi Surakarta Hospital. The research method uses a quantitative correlational approach. Data were collected through questionnaires to outpatients and inpatients of Dr. Moewardi Surakarta Hospital and analyzed using statistical tests to test the direct influence and role of mediation. The results of the study show that Patient-centered Care has a direct positive effect on patient behavioral intentions and patient trust at Dr. Moewardi Surakarta Hospital. Patient trust also has a direct positive influence on the patient's behavioral intentions, which is reflected in the patient's increased tendency to make repeat visits and make recommendations. Patient trust has been proven to mediate the influence of patient-centered Care on patient behavioral intentions, so that patient-oriented services not only have a direct impact on behavioral intentions, but are also strengthened through the formation of trust. These findings show that consistent implementation of patient-centered Care plays a role in building patient trust and encouraging positive behavioral intentions towards hospital services.
Copyright (c) 2026 Giffa Sastha Audrey Mellani, Rohendi Rohendi, Yani Restiani Widjaja https://creativecommons.org/licenses/by/4.0
Analysis of the State Administration System in Public Services in the Digital Era
The development of information and communication technology (ICT) in Indonesia has driven significant transformation in the state administrative system, particularly in the implementation of digital-based public services. This study aims to analyze the role of the state administrative system in improving the quality of public services in the digital era, as well as to identify the challenges and solutions encountered. The method used is a library research approach by examining various relevant scientific literature sources, such as journals, books, official reports, and applicable regulations. The results of the study indicate that the implementation of digital technology through the concept of e-government is able to enhance the effectiveness, efficiency, transparency, and accountability of public services. This is reflected in the increasing use of digital services by the public, along with improvements in a more modern and structured bureaucratic system. However, the implementation of digitalization still faces several challenges, including infrastructure gaps, limited human resource competencies, and the lack of optimal integration between government systems. Therefore, strengthening the state administrative system is necessary through improving the quality of human resources, developing technological infrastructure, and formulating adaptive policies to support the success of digital transformation in public service delivery.
Copyright (c) 2026 Suci Ramadhani, Giovany Anggasta, Siti Nazira, Ninda Oktaviani Putri, Erinaldi Erinaldi https://creativecommons.org/licenses/by/4.0
Syariah Principles in Culinary Marketing: A Dialectical Study of Profitability and Business Morality
The culinary industry in the modern era is characterized by hyper-competition, often leading business practitioners to prioritize short-term profitability over ethical considerations, which results in deceptive marketing practices. This study aims to analyze the dialectical relationship between profitability and business morality by examining the marketing strategies of the Pagi Sore eatery in Talang Babat from the perspective of Islamic business ethics. Employing a descriptive-qualitative case study approach, data were gathered through in-depth interviews, passive participant observation, and documentation studies, subsequently analyzed using an interactive model of data reduction and inductive reasoning. The results demonstrate that the eatery successfully internalizes prophetic values shiddiq (truthfulness), amanah (trustworthiness), fathanah (wisdom), and tabligh (advocacy) into its marketing mix, particularly through halalan thoyyiban product assurance and transparent pricing. Crucially, the findings reveal a "Location Paradox," where the consistent application of Sharia principles serves as a potent moderating variable that neutralizes geographical disadvantages and fosters organic consumer loyalty through integrity-based competitive advantage. This study concludes that Islamic business ethics is not merely a normative religious obligation but a sophisticated strategic asset that ensures long-term business resilience and profitability. By transforming locational challenges into market strengths, this research provides a replicable framework for small-scale enterprises to harmonize ethical integrity with commercial success in a saturated market.
Copyright (c) 2026 Arif Budiman, Wargo, Nurjali, Erwina Kartika Devi https://creativecommons.org/licenses/by/4.0
Analysis of the Quality of Public Services in the Job Training Program at the Dumai City Manpower Office
The high unemployment rate in Indonesia is a problem that has a wide impact on the social and economic conditions of the community. The increase in the number of labor forces that is not balanced with the availability of jobs requires strategic efforts from the government, one of which is through the implementation of job training programs. This program not only aims to improve the competence of the workforce, but is also a form of public service that must be carried out in a quality manner. This research aims to analyze the quality of public services in the implementation of job training programs at the Dumai City Manpower Office. This study uses a descriptive qualitative approach with data collection techniques through observation and documentation. The analysis was carried out using the SERVQUAL concept which includes five dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy. The results of the study show that the quality of public services in job training programs in general is in the category of quite good. The aspects of reliability, responsiveness, and assurance show good performance, characterized by the implementation of structured programs, the suitability of training materials with the needs of the job market, and the competence of instructors who provide quality assurance of training. However, in the aspect of tangibles and empathy, obstacles are still found, especially the limited facilities and training capacity that have not been able to reach all job seekers, so that it has an impact on uneven access to services. Thus, it can be concluded that even though the job training program has been run in accordance with procedures, the quality of services provided still needs to be improved, especially in terms of equitable access and optimization of training capacity, in order to provide wider benefits to the community.
Copyright (c) 2026 Erinaldi Erinaldi, Ajeng Putri Wiharni, Mei Rina Elfrida, Rukma Susela, Suci Alfianti https://creativecommons.org/licenses/by/4.0
Conceptual Reconstruction of Money in Islamic Economics: A Comparative Analysis of Classical and Contemporary Literature
This study aims to reconstruct the conceptual framework of money in Islamic economics through a comparative analysis of classical and contemporary literature. This study employs a qualitative approach using a library research method, analyzing classical works of prominent scholars such as Al-Ghazali and Ibn Khaldun, alongside contemporary contributions from modern Islamic economists. The data are examined through descriptive-analytical and comparative techniques to identify continuity, divergence, and transformation in the conceptualization of money. The findings reveal that both classical and modern Islamic scholars consistently reject the commodification of money and emphasize its functional role in facilitating real economic activities. Classical literature highlights moral restrictions, including the prohibition of riba, hoarding (ikhtikar), and speculative practices, while modern literature extends these principles into discussions on monetary reform, financial instruments, and alignment with maqasid al-shariah. This study contributes by offering a conceptual synthesis that bridges classical foundations with contemporary economic challenges, providing a more integrated theoretical framework for Islamic monetary thought. The implications suggest the need for reorientation of modern financial systems toward ethical, justice-oriented, and stability-driven principles as advocated in Islamic economics
Copyright (c) 2026 Eka Saputra, Wargo, Daud https://creativecommons.org/licenses/by/4.0
Job Satisfaction of Service Quality Moderator on Employee Performance of the Investment Office and One-Stop Integrated Service of Padang Panjang City
This study is motivated by the inconsistency of employee performance despite the relatively good public service quality at the Investment and One-Stop Integrated Service Office (DPMPTSP) of Padang Panjang City. Service quality serves as a key indicator in licensing and administrative services; however, it does not fully reflect consistent individual performance. This study aims to analyze the effect of service quality on employee performance and examine the role of job satisfaction as a moderating variable. This research employs a quantitative approach with a causal design and is analyzed using Structural Equation Modeling-Partial Least Squares (SEM-PLS). The population consists of all employees of DPMPTSP Padang Panjang City, with a census technique involving 33 respondents. Data were collected through Likert-scale questionnaires and analyzed using SmartPLS 4. The results indicate that service quality has a positive and significant effect on employee performance, with a path coefficient of 0.662 and p-value < 0.05. However, job satisfaction does not have a significant effect on employee performance and does not moderate the relationship between service quality and employee performance. These findings suggest that employee performance is more influenced by organizational structural factors, such as regulations, service standards, and work systems, than by individual psychological factors. The study implies that improving service quality is the primary strategy to enhance employee performance, while job satisfaction remains important as a supporting factor in maintaining motivation and productivity.
Copyright (c) 2026 Syamsul Akmal https://creativecommons.org/licenses/by/4.0
Islamic Financial Education as a Preventive Instrument in Mitigating Riba-Based Credit Transactions: An Empirical Study
This study aims to examine the effect of literacy on community decision-making in engaging in credit-based buying and selling transactions containing elements of riba in Geragai District, Tanjung Jabung Timur. The research focuses on members of the local community as its primary subjects. A quantitative approach was employed using a simple random sampling technique, resulting in a total of 50 respondents. Data were analyzed using a t-test and simple linear regression with the assistance of Microsoft Excel. The findings reveal that literacy has a positive and statistically significant influence on community decisions to engage in credit transactions involving riba. This indicates that higher levels of literacy are associated with more informed and rational decision-making regarding such financial practices. The study highlights the importance of improving literacy particularly in the context of financial and Islamic perspectives to guide communities toward more appropriate economic behavior
Copyright (c) 2026 Darmawan Dwi Prasetyo, M Arif Musthofa, Wargo, Daud https://creativecommons.org/licenses/by/4.0
The Effect of Financial Knowledge, Financial Skill, Financial Attitude, and Time Preference on Investment Intention With Perceived Risk as a Moderating Variable
This study aims to analyze the influence of Financial Knowledge, Financial Skill, Financial Attitude, and Time Preference on Intention to Invest with Perceived Risk as a moderating variable. The study was conducted on employees of Hospital X in Tangerang with a sample of 190 respondents. The post-COVID-19 pandemic conditions have driven changes in individual financial behavior, particularly in financial management and investment decision-making. This study used a quantitative approach with the Structural Equation Model (SEM) method. The results showed that Financial Knowledge, Financial Skill, Financial Attitude, and Time Preference significantly influenced Intention to Invest. In addition, Perceived Risk was proven to moderate the relationship between Financial Skill and Intention to Invest, but was unable to moderate the relationship between Financial Knowledge, Financial Attitude, and Time Preference on Intention to Invest. This study contributes to the development of financial behavior and investment literature, particularly regarding the role of financial knowledge, financial skills, financial attitudes, time preferences, and risk perception in shaping individual investment intentions. The findings of this study are also expected to form the basis for developing financial education and literacy to increase public participation in investment activities.
Copyright (c) 2026 Ratna Ningsih https://creativecommons.org/licenses/by/4.0
The Impact of Digital Money on Lifestyle Patterns and Financial behavior among Residents of Dumai City
This study aims to analyze the impact of digital money use on shaping lifestyle patterns and financial behavior among the residents of Dumai City. Employing a descriptive quantitative approach, data were collected via questionnaires distributed to 77 respondents from diverse educational, occupational, and age backgrounds. The analysis was carried out within the Technology Acceptance Model (TAM) framework, which includes perceived usefulness, perceived ease of use, attitude, and behavioral intention. The results show that the majority of respondents agreed or strongly agreed that digital money offers benefits and convenience and that it influences attitudes and intentions toward its use. These findings confirm that digital money plays a significant role in shaping the lifestyles of Dumai residents, particularly by improving transaction efficiency and altering financial behavior. Nevertheless, the adoption of digital money also requires financial awareness to avoid encouraging excessive consumerist behavior. This study is expected to provide both theoretical and practical contributions to understanding the role of digital money in shaping lifestyle patterns and financial behavior in society during the digital era.
Copyright (c) 2026 Chandra Utama Telaumbanua, Adinda Agusti Ayu, Diah Geraldin Simanjuntak, Lili Suryani, Hildawati Hildawati https://creativecommons.org/licenses/by/4.0
The Effectiveness of Cooperatives as an Instrument for Price Control and Farmers' Welfare in the Staple Food Sector
This study aims to analyze the effectiveness of cooperatives as instruments for price control and the enhancement of farmers' welfare within the staple food sector, which has historically been dominated by exploitative informal trading systems. Employing a qualitative case study design with a vertical integration approach, this research explores the contestation between food cooperatives and middlemen networks in regions characterized by high farmer dependency. Data were gathered through in-depth interviews, participant observation, and documentary research, and subsequently analyzed using the Value Chain Analysis (VCA) framework. The findings demonstrate that cooperatives engaging in vertical integration (such as owning independent milling units) successfully streamlined the distribution chain from five layers to two. This reduction increased the farmer’s share by 10–15% and net farmer income by 20–25%. Qualitative insights reveal that cooperatives function as price stabilizers, exerting a psychological market effect on middlemen through a counter-financing schema (yarnen / credit-tied harvest system). The novelty of this study lies in its repositioning of cooperatives not merely as administrative entities, but as aggressive economic actors capable of deconstructing the sociological relations of indebtedness between farmers and middlemen. The study concludes that food sovereignty requires strengthening the liquidity capacity of cooperatives and transforming member culture to dismantle structural rural poverty
Copyright (c) 2026 Pini Susanti https://creativecommons.org/licenses/by/4.0
The Paradox of Economic Growth: How Unequal Income Distribution Triggers Social Vulnerability
This study aims to analyze the phenomenon of the "Economic Growth Paradox," wherein impressive Gross Domestic Product (GDP) growth concurrently coexists with a widening disparity in income distribution that triggers social vulnerability. Utilizing a qualitative approach with a descriptive-analytical design, this research conducts an in-depth exploration of non-numerical social realities through a systematic library research and content analysis of various policy documents and strategic reports from multilateral institutions. The findings identify a state of "systemic fragility" operating through three main transmission channels: (1) social psychology, through the erosion of social cohesion and spatial segregation; (2) behavioral economics, in the form of increased crime rates as an adaptation to relative deprivation in the digital era; and (3) political legitimacy, which fuels the rise of populism due to public distrust in state institutions. The novelty of this study lies in the integration of digital lifestyle pressure variables to explain the dynamics of contemporary social vulnerability. This study concludes that national stability no longer depends solely on the quantity of economic growth, but rather on the quality of inclusiveness in economic access distribution, which is capable of reweaving the torn social capital
Copyright (c) 2026 Sarmiati https://creativecommons.org/licenses/by/4.0
Integration of Hospital Service Quality Dimensions in Enhancing Patient Satisfaction and Trust
The objective of this research is to analyze in depth how the integration of various dimensions of hospital service quality plays a role in building satisfaction and strengthening patient trust through a qualitative approach. This study employs a descriptive research type to capture service realities objectively through literature review data collection techniques from various relevant textbooks and scientific journals. Data analysis processes are carried out systematically through stages of data reduction, narrative data display, and conclusion drawing to provide a complete picture of the phenomenon being studied. Research results indicate that empathy and responsiveness dimensions become the most dominant factors in determining patient trust levels because these two aspects touch the psychological side of humans who are in a vulnerable condition. Hospitals perform integration through standardization of procedures across all units, improvement of physical facilities, and the use of information technology to accelerate administrative processes without losing the staff's personal touch. Main constraints faced by management include limited numbers of health workers and differences in perception regarding quality between medical staff and patients. Strategies to overcome these obstacles are carried out through regular human resource training, strengthening patient-oriented service culture, and continuous evaluation based on direct feedback from the community.
Copyright (c) 2026 Fanytha Libra Karmila, Habibi Habibi, I Gede Willy Karya Mahardika, I Gusti Made Dika Wahyu Krisnantara, Jovita Liman, A. Rohendi https://creativecommons.org/licenses/by/4.0
The Role of Service Marketing Mix in Driving Patient Decisions to Choose Healthcare Services at Klinik Utama Pinang Sari 1
This study aims to deeply analyze and describe the role of the seven service marketing mix dimensions in driving patient decisions to select healthcare services at Klinik Utama Pinang Sari 1. A descriptive qualitative approach is used as the methodological foundation to capture genuine field narratives, utilizing interviews with patients, families, and clinic operational management as the primary source of information. Data analysis adopts an interactive model consisting of data reduction, data display, and conclusion drawing to ensure the validity of the research findings. Results indicate that the strategic packaging of product, price, place, promotion, people, process, and physical evidence significantly shapes positive public perceptions and acts as a primary stimulus for healthcare selection. Subjective experiences show that nurse friendliness, doctor clarity, digital queuing efficiency, clear tariff structures, and highway accessibility directly offer emotional satisfaction and security. Discussion reveals that the clinic’s competitive edge relies heavily on its ability to align promotional promises with high-quality real services on the ground. The functional integration of all marketing pillars successfully fosters long-term customer loyalty and secures the institution's position as a primary choice in a competitive private healthcare industry.
Copyright (c) 2026 Tesa Harianti Sidik, Sri Wulan Dari, Salwa Safira, Widad Salsabila, Saloma Klementina Saing, Wiwin Rianas, A. Rohendi https://creativecommons.org/licenses/by/4.0
The Influence of Instagram Social Media Marketing and Consumer Behavior on the Purchase Decision of Orchid Ornamental Plants at Yusra Florist (Phalaenopsis) Florist
This study aims to analyze the influence of Instagram social media marketing and consumer behavior on the purchase decision of orchid ornamental plants (Phalaenopsis) at Yusra Florist Medan Flower Shop. The research method used is a descriptive qualitative approach with a type of field research. Primary data was collected through observation, documentation, and in-depth interviews with six selected informants using purposive sampling techniques, consisting of store owners, sales staff, and customers. Data analysis applies the Miles and Huberman interactive model which includes data reduction, data presentation, and conclusion drawn. The results of the study show that marketing through the Instagram account @yusraflorist_medan.orchid is very effective in expanding the market reach and triggering consumer visual interest through regular product photo and video uploads. Meanwhile, consumer behavior is dominated by the middle and upper class of people who prioritize plant quality, aesthetic value, prestige, and service satisfaction over price sensitivity. The main obstacle found was the limited admin response (slow response) due to dual tasks. In conclusion, the synergy between attractive product visualizations on Instagram and the consistency of direct and digital service quality has proven to be crucial factors that shape customer trust and determine repurchase decisions at Yusra Florist Stores.
Copyright (c) 2026 Dia Ovitri Agustin, Khafi Puddin https://creativecommons.org/licenses/by/4.0
The Effect of E-Wallet Use and Financial Literacy on Generation Z's Consumptive Behavior with Self-Control as a Moderation Variable
This study aims to analyze the influence of e-wallet usage and financial literacy on the consumptive behavior of Generation Z in Yogyakarta with self-control as a moderating variable. This study uses a quantitative method with the selected sampling technique, namely the purposive sampling method. The sample used in the study amounted to 126 Gen Z or respondents obtained through questionnaire distribution and data processed using the SEM-PLS model. The results show that e-wallet usage and financial literacy do not significantly influence consumptive behavior. In addition, self-control also does not significantly moderate the relationship between e-wallet usage and financial literacy on consumptive behavior of Generation Z in Yogyakarta. However, in contrast, self-control has a negative and significant effect on consumptive behavior of Generation Z in Yogyakarta. This means that there is still good control from Gen Z Yogyakarta in regulating and suppressing consumptive behavior for their daily lives. Based on this study, it shows that financial understanding and the use of technology are not always factors in consumptive behavior.
Copyright (c) 2026 Amrina Rosyanti, Fahrul Imam Santoso https://creativecommons.org/licenses/by/4.0
The Influence of Transformational Leadership and Organizational Fairness on Employee Organizational Commitment: An Empirical Study on Employees
This study aims to analyze the influence of transformational leadership and organizational justice on organizational commitment. The study used a quantitative approach with a saturated sampling technique, involving 42 respondents from the trucking, operations, finance, driver, and human resource divisions. Data were analyzed using multiple linear regression with SPSS. The results show that organizational justice has a positive and significant effect on organizational commitment (p = 0.002 < 0.05), indicating that the higher employees’ perception of organizational justice, especially in terms of opportunities to participate before important decisions are made, the higher their commitment to the organization. In contrast, transformational leadership does not have a significant effect on organizational commitment (p = 0.069 > 0.05). This finding indicates that the leader’s role as an ethical role model has not been strongly perceived by employees, so transformational leadership has not been able to directly improve organizational commitment. Descriptively, transformational leadership was rated positively with a total mean of 4.439, particularly in the aspect of encouraging employees to express ideas freely, while organizational justice was in the good category with a total mean of 3.89, especially in the aspect of providing opportunities to voice input before important decisions are made. These findings confirm that organizational commitment is more strongly formed when the organization consistently applies fairness in its policies and treatment of employees.
Copyright (c) 2026 Ahmad Musthofa Zuhad https://creativecommons.org/licenses/by/4.0
Analysis of Obstacles and Obstacles to the Use of Digital Money in Society
This research aims to analyze the obstacles and obstacles in the use of digital money in society. The research focus includes network and transaction constraints, administrative costs and transaction deductions, security issues, the level of public trust in digital systems, and assistance and problem handling services. This study uses a descriptive quantitative method with data collection techniques through the distribution of questionnaires to 45 respondents using digital money. Data analysis techniques were carried out using descriptive analysis through tables, percentages, charts, and interval scale scores. The results showed that all aspects of the research were in the agree category, which means that respondents still felt various obstacles in the use of digital money. Administration fees and transaction discounts are the most dominant obstacles with the highest interval score of 180. In addition, security issues such as fraud and account hijacking as well as the level of public trust in digital systems also received a high score of 177. This study concludes that aspects of cost, security, and service quality are still important factors that affect people's comfort and trust in using digital money.
Copyright (c) 2026 Rosalinda Sihombing, Putri Wahyu Harahap, Selma Bintang Afrizalia, Mailen Kristina Zebua, Hildawati Hildawati https://creativecommons.org/licenses/by/4.0
BSI Digital Financial Transition Mechanism in Improving the Financial Literacy of Urban and Rural Communities in Majene
The transformation of digital finance in the Islamic banking sector has become inevitable due to rapid technological progress and rising demand for inclusive efficient services. This study examines the digital transition mechanism implemented by Bank Syariah Indonesia in enhancing financial literacy in urban and rural communities of Majene Regency. Using a qualitative case study approach, data were collected through interviews, observations, and documentation involving bank staff, customers, MSMEs, and community leaders. Thematic interactive analysis reveals that digital banking, especially mobile applications, functions as an informal learning medium that gradually improves financial literacy. Urban users benefit more due to better infrastructure and digital skills, while rural communities face barriers including limited access, low technological understanding, and trust issues. Religiosity and adherence to sharia principles also shape adoption decisions. Thus, literacy is influenced not only by knowledge and skills but also by social norms and beliefs. Overall, digital financial transformation represents a multidimensional social process requiring integrated innovation, community engagement, and supportive infrastructure to ensure inclusive and sustainable outcomes. Future strategies should emphasize localized education, user experience adaptation, and trust building initiatives to bridge the urban rural divide and maximize the impact of Islamic digital finance development across diverse community settings effectively.
Copyright (c) 2026 Rahmawati Rahmawati, Syahriyah Semaun https://creativecommons.org/licenses/by/4.0
The Strategic Role of Hospital Management in Ensuring the Security of Health Information and Preventing Patient Data Leakage: A Case Study at Agung Mulia Hospital
This study aims to analyze in depth the strategic role of hospital management at RSU Agung Mulia in formulating policies, implementing cyber protection systems, and overcoming operational constraints to ensure health information security and prevent patient data breaches. A qualitative approach with a descriptive research type was applied to uncover facts directly in the field through a natural setting. The primary data collection technique was conducted through in-depth interviews with three key informants, namely the Director, the Head of the Information Technology Unit, and the Head of the Medical Records Department, which was further strengthened by objective direct observation methods. The data analysis procedure followed an interactive model encompassing data reduction, data display, and conclusion drawing stages. The results of the study indicate that management policies are focused on formulating strict internal regulations, restricting medical data access rights based on job roles, and mandating the signing of staff integrity pacts. The main obstacles faced by the institution include operational budget constraints, outdated hardware conditions, and low digital literacy among administrative staff, which trigger human errors in the service area. Managerial efforts to circumvent these limitations are realized through a financial cluster strategy with hardware leasing options, optimizing operating systems using open-source software, and conducting periodic phishing attack simulations. The implementation of a reward and punishment system combined with the appointment of cyber pioneers has proven successful in altering staff behavior to become more disciplined and increasing operational compliance in safeguarding patient data confidentiality.
Copyright (c) 2026 Agung Suhirman, Muharyati Muharyati, Latifah Indriasari Utami, Fajar Hadi Wijayanto, Marsudi Dedi Putra https://creativecommons.org/licenses/by/4.0
Enhancing Organizational Commitment Through Work Experience: The Mediating Role of Job Satisfaction
This study aims to analyze the effect of work experience on organizational commitment, the effect of work experience on job satisfaction, the effect of job satisfaction on organizational commitment, and the effect of work experience on organizational commitment through job satisfaction as a mediating variable in employees of RS X in Semarang. The method used was a quantitative approach with a correlational research design, using questionnaires as a data collection instrument, involving 86 respondents selected through simple random sampling techniques, and analyzed using classical assumption tests, multiple linear regression, and Sobel mediation tests. The results showed that work experience had a significant effect on organizational commitment, as shown by a significance value of 0.001 which was smaller than 0.05. Work experience has also been shown to have a significant effect on job satisfaction with a significance value of 0.000. Other findings show that job satisfaction has a significant effect on organizational commitment, with a significance value of 0.023. The mediation test showed that job satisfaction was able to mediate the influence of work experience on organizational commitment, where the indirect influence coefficient was proven to be significant based on the results of the Sobel test. Overall, this study confirms that employees' work experience not only shapes job satisfaction, but also strengthens their attachment to the organization, both directly and through the role of job satisfaction mediator.
Copyright (c) 2026 Fidela Hanan Zivana, Wahyuddin Bagenda, Yani Restiani Widjaja https://creativecommons.org/licenses/by/4.0
Digitalization, Competence, and Organizational Support as Determinants of ASN Performance: The Role of Motivational Mediation in Local Government Agencies in Indonesia
Objective: This study aims to analyze the influence of digitalization, competence, and organizational support on the performance of the State Civil Apparatus (ASN), with work motivation according to mediation variables. The research was conducted at the South Solok Regency Population Control, Family Planning, Women's Empowerment, and Child Protection Office. Design/method/approach: This study uses a quantitative approach with explanatory design and cross-sectional surveys. The research population amounted to 54 ASN. The sampling technique uses total sampling, so that the entire population is used as a respondent. Data were collected through questionnaires and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS. Findings: The results of the study show that digitalization, competence, and organizational support have a positive and significant effect on motivation. Motivation also has a positive and significant effect on the performance of ASN. Directly, digitalization, competence, and organizational support have a positive and significant effect on the performance of ASN. Competency is the most dominant factor in improving the performance of ASN, followed by digitalization and organizational support. The results of the mediation test showed that motivation mediated the influence of competence on the performance of ASN partially. Motivation also mediates the influence of digitalization on ASN performance, but with a weak level of mediation. Organizational support does not have a positive and significant effect on the performance of ASN through motivation. Originality/value: This article contributes to the study of public sector human resource management by integrating digitalization, competence, organizational support, motivation, and performance in one empirical model. This research also presents evidence from local government agencies in Indonesia that are facing the demands of digital transformation and limited human resource readiness.
Copyright (c) 2026 Hetty Fitriyah, Zuripal https://creativecommons.org/licenses/by/4.0
Complaint Customer Service Complaint Handling Strategies in Enhancing Customer Satisfaction at Bank Syariah Indonesia KCP Madiun Caruban
This study examines how complaint handling strategies implemented by customer service are utilized to enhance customer satisfaction at Bank Syariah Indonesia (BSI) KCP Madiun Caruban. Complaint handling theory emphasizes the importance of being prompt and responsive, providing empathy and a personal approach, offering appropriate and fair solutions, and conducting follow-ups. However, discrepancies between customer expectations and the actual service received persist; therefore, customer service complaint handling strategies need to be analyzed to ensure they are more effective in improving customer satisfaction at BSI KCP Madiun Caruban. This study employs field research with a qualitative approach to gain an in-depth understanding of the customer service complaint handling strategies used to increase customer satisfaction at BSI KCP Madiun Caruban. Data were gathered through semi-structured interviews, direct observations, and Google reviews. The findings indicate that the complaint handling strategies at BSI KCP Madiun Caruban which include being prompt and responsive, showing empathy through a personal approach, providing appropriate and fair solutions, and conducting follow-ups after resolution are generally effective in increasing customer satisfaction. Nevertheless, the promptness and responsiveness aspect still requires improvement. The impact of these strategies is reflected in customer loyalty, service re-use, and positive recommendations. Customer service complaint handling strategies at BSI KCP Madiun Caruban are proven to increase customer satisfaction, although the speed of response still needs to be enhanced.
Copyright (c) 2026 Nur Ayu Widia, Fitra Rizal https://creativecommons.org/licenses/by/4.0
The Effect of Non-Performing Financing, Financing to Deposit Ratio, and Capital Adequacy Ratio on Murabahah Financing at Bank Mega Syariah for the 2019-2025 Period
This research is motivated by the phenomenon of fluctuations in murabahah financing occurring at Bank Mega Syariah. Murabahah financing is one of the financing products that is quite dominant used in Sharia Commercial Banks At Bank Mega Syariah, murabahah financing is also quite dominant. Murabahah financing at this bank tends to decline starting at the end of 2019, where murabahah financing dropped drastically in 2020. However, it increased again in 2025. This condition is allegedly influenced by several internal banking factors, including Non Performing Financing (NPF), Financing to Deposit Ratio (FDR), and Capital Adequacy Ratio (CAR). In the study, a quantitative approach is used, the type of research is associative. This research uses a sample in the form of quarterly financial statements of Bank Mega Syariah for the 2019–2025 period. The sampling technique uses saturated sampling, so that all populations become research samples. The data collection technique is carried out through documentation. The data that has been collected is then analyzed using the multiple linear regression analysis method through the EViews 13 application. The results of this study show that: (1) The Non-Performing Financing (NPF) variable has no effect on murabahah financing. (2) The Financing to Deposit Ratio (FDR) variable has a significant positive effect on murabahah financing. (3) The variable Capital Adequacy Ratio (CAR) has a significant negative effect on murabahah financing. (4) Simultaneously (together), the variables of NPF, FDR, and CAR have an effect on murabahah financing in Mega Syariah Bank.
Copyright (c) 2026 Nelly Himmatus Sa’diyah, Kus Irawan Prabowo https://creativecommons.org/licenses/by/4.0
The Role of the Nganjuk KPU Election Smart House in Enhancing Students Political Literacy and Democratic Understanding
Democracy education in Indonesia still faces challenges in improving understanding of elections, especially among students. The Nganjuk KPU Election Smart House (RPP) is one of the efforts to overcome this problem by providing a place for democracy education for students. This study aims to evaluate the role of the Nganjuk KPU RPP in improving understanding of democracy and voter participation among students. This research method uses a qualitative approach with case studies on activities carried out at the RPP KPU Nganjuk, which involves interviews with students and direct observation of the activities that take place. The results indicate that the RPP KPU Nganjuk is effective in enhancing students understanding of democracy and elections, as evidenced by positive feedback rates of 70–85% across eight participating schools, active student engagement reflected in 12–15 questions asked per session, and interview responses indicating increased civic awareness. Nevertheless, challenges remain, including limited facilities and varying prior knowledge among students from urban and rural areas.
Copyright (c) 2026 RENGGA YUDHA SANTOSO, Erik Satrya Pratama Wisnu Wardana, Kri Pratama https://creativecommons.org/licenses/by/4.0
The Effect of Production Costs and Selling Prices on the Income of Orange Farmers in Bandar Meriah Village, Munte District, Karo Regency
This study aims to analyze the influence of production costs and selling prices on the income of citrus farmers in Bandar Meriah Village, Mute District, Karo Regency. The method used is a quantitative approach with data collection through questionnaires. A sample of 60 farmers was selected using a purposive sampling technique from a population of 150 people based on the Slovin formula. The data were analyzed using multiple linear regression with the help of SPSS 26, including validity, reliability, classical assumption test, partial test (t test), simultaneous test (F test), and determination coefficient (R²). The results of the study showed that production costs had a positive and significant effect on the income of citrus farmers with a t-value of 4.194 and a significance of 0.000. The selling price also has a positive and significant effect with a t-value of 2.430 and a significance of 0.018. Simultaneously, the two variables had a significant effect with F counting 13.632 and a significance of 0.000. The Adjusted R Square value of 0.300 indicates that production costs and selling prices are able to explain 30% of the variation in income of citrus farmers, while 70% is influenced by other factors. It was concluded that efficient production cost management and optimal selling price strategies are the key to increasing the income of orange farmers in Bandar Meriah Village.
Copyright (c) 2026 A.Monica S Meliala, Dina Sarah Syahreza https://creativecommons.org/licenses/by/4.0
The Effect of EPS, TATO, CR, PBV on Stock Prices of Energy Companies on the IDX (2021-2024)
This study aims to determine the relationship between Earnings Per Share, Total Asset Turnover, Current Ratio, and Price Book Value on the stock prices of energy sector companies on the Indonesia Stock Exchange over four years, 2021-2024. Earnings Per Share describes a company's ability to generate net profit, Total Asset Turnover indicates the company's efficiency in utilizing its assets, Current Ratio indicates the company's ability to meet short-term liquidity needs, while Price Book Value describes how the market assesses a company's value based on its book value. This study uses a quantitative method with an associative approach. The sample selection method uses a purposive sampling method, by selecting energy sector companies that are continuously listed on the Indonesia Stock Exchange and issue complete financial reports during the study period. The data used are secondary data obtained from annual financial reports and stock price data published on the official website. To analyze the data, the researcher used multiple linear regression with the help of the SPSS program to examine the effect of all independent variables on stock prices. The results show that Earnings Per Share and Price Book Value have a positive and significant effect on stock prices, while Total Asset Turnover and Current Ratio do not have a significant effect. These findings indicate that investors in the energy sector pay more attention to the level of profitability and market value of a company than to the efficiency of assets and the company's liquidity capabilities in making investment decisions.
Copyright (c) 2026 Nadia Ratubelia, Fahrul Imam Santoso https://creativecommons.org/licenses/by/4.0
Business Philanthropy: Integrating Zakat and Sadaqah as Drivers of Business Growth at the Purwoharjo Branch of BMT NU East Java
This study aims to analyze how the integration of zakat and sadaqah into business activities serves as a driving factor for business growth among members of BMT NU East Java, Purwoharjo Branch. The research employed a qualitative approach with a case study design to examine the practice of business philanthropy through the integration of zakat and sadaqah as catalysts for the growth of businesses operated by members of BMT NU East Java, Purwoharjo Branch. Data were collected through observation, in-depth interviews, and documentation involving eight purposively selected informants, consisting of BMT managers and entrepreneur members. Data analysis was conducted using the interactive model of Miles, Huberman, and Saldaña, which includes data condensation, data display, and conclusion drawing. Data validity was ensured through source triangulation, technique triangulation, and member checking to obtain credible and in-depth findings. The results indicate that the integration of zakat and sadaqah functions as a catalyst for business growth among BMT members through three main mechanisms. First, zakat and sadaqah foster a blessing-oriented business mindset that integrates economic, social, and spiritual objectives. Second, Islamic philanthropic practices enhance customer trust and loyalty by strengthening the business's image and moral legitimacy. Third, zakat and sadaqah expand social networks and business opportunities through the development of social capital that facilitates access to information and business collaboration. These findings demonstrate that Islamic philanthropy contributes to strengthening the resilience, competitiveness, and growth of micro-enterprises. Therefore, the development of Sharia-based MSMEs should integrate Islamic philanthropic values as the foundation of a sustainable and spiritually grounded business ecosystem.
Copyright (c) 2026 Siti Nur Haliza, Imam Khusnudin https://creativecommons.org/licenses/by/4.0
The Influence of Product Quality and Price Perception on Samsung Smartphone Product Purchase Decisions Among Students of the Faculty of Economics, State University of Medan
This study aims to determine the influence of product quality and price perception on Samsung smartphone purchase decisions in students of the Faculty of Economics, State University of Medan. This study uses a quantitative method with a sample of 102 respondents selected using purposive sampling techniques. Data were collected through questionnaires and analyzed using validity tests, reliability tests, classical assumption tests, multiple linear regression analysis, partial tests (t tests), simultaneous tests (F tests), and determination coefficients (R²) with the help of the SPSS program. The results showed that partially product quality did not have a significant effect on the purchase decision of Samsung smartphones with a calculated t value of 1.827 smaller than a table t of 1.984 and a significance value of 0.071 greater than 0.05. Price perception has a positive and significant effect on purchase decisions with a calculated t value of 4.223 greater than the table t of 1.984 and a significance value of 0.000 smaller than 0.05. Simultaneously, product quality and price perception had a significant effect on purchase decisions with an F value of 36.883 greater than the F of the table of 2.70 and a significance value of 0.000 smaller than 0.05. A determination coefficient value (R²) of 0.432 showed that product quality and price perception were able to explain the purchase decision by 43.2%, while the remaining 56.8% were influenced by other factors outside the study.
Copyright (c) 2026 Irgi Khalifah Akbar, Ahmad Hidayat https://creativecommons.org/licenses/by/4.0