Integration of Work Design with Digital Transformation Strategies: A Literature Review Perspective

Authors

  • Chrivana Timbuleng Universitas Klabat
  • Rivena Yasin Universitas Klabat
  • Jennet Juliana Busdan Universitas Klabat
  • Benny Lule Universitas Klabat

Keywords:

Job design; Work design; Digital transformation strategy; Integration; Workplace digitalization

Abstract

Digital transformation has become an urgent need for organizations in various sectors to remain competitive in the rapidly evolving era of technology. However, the success of digital transformation depends not only on the adoption of technology, but also on the work design that supports these adjustments. This study aims to analyze the integration between work design and digital transformation strategies through a systematic literature review. The results of the study identified three key factors that determine the success of integration: first, the adaptation of work design to digital technology, second, the improvement of employees' digital skills, and third, the creation of an innovative organizational culture. The key challenges faced include employee resistance, infrastructure limitations, and data privacy concerns, while opportunities include improved operational efficiency, data-driven decision-making, and work flexibility. This research provides practical recommendations for organizations to design adaptive work designs and support digital transformation holistically. These findings enrich the literature by offering an integrated perspective between work design and digital transformation, as well as being a guide for practitioners in optimizing the integration of the two aspects.

References

Alsofiani. (2024). Digitalization in infrastructure construction projects: A PRISMA-based review of benefits and obstacles. arXiv. https://arxiv.org/abs/2405.16875

AVNetwork. (2025, April 12). Workplace 2025: Panasonic Connect. https://www.avnetwork.com/features/workplace-2025-panasonic-connect

AVNetwork. (2025, April 13). Workplace 2025: Sony Electronics. https://www.avnetwork.com/news/workplace-2025-sony-electronics

Ayu, I. W., Zulkarnaen, & Fitriyanto, S. (2022). Budaya digital dalam transformasi digital menghadapi era society 5.0. Jurnal Pengembangan Masyarakat Lokal, 5(1), 5.

Bhens, S., Lau, L., & Sarrazin, H. (2023). Penemuan kembali digital. McKinsey & Company.

Brower, T. (2022). Mental health and workplace design: Strategies for employee well-being. Routledge.

Brynjolfsson, E., & McAfee, A. (2014). The second machine age: Work, progress, and prosperity in a time of brilliant technologies. W. W. Norton & Company.

Brynjolfsson, E., & McElheran, K. (2022). The rapid adoption of data-driven decision-making. Proceedings of the National Academy of Sciences, 119(4), e2113345119.

Bughin, J., Catlin, T., Hirt, M., & Willmott, P. (2018). Why digital strategies fail. McKinsey Quarterly. https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/why-digital-strategies-fail

Chesbrough, H. (2020). Open innovation results: Going beyond the hype and getting down to business. Oxford University Press.

de Boer, N., van der Klink, J., Bültmann, U., & Boot, C. (2021). Sustainable employability of older workers: The role of job crafting and redesign. Work, Aging and Retirement, 7(3), 178-192. https://doi.org/10.1093/workar/waaa030

Delgado, D. C. (2017). Digital transformation: A roadmap for billion-dollar organizations. MIT Sloan Management Press.

Delgado, F. (2023). The human side of digital transformation: Aligning workforce and technology. Journal of Business Strategy, 44(2), 45-53. https://doi.org/10.1108/JBS-01-2022-0012

Dell Technologies. (2023). Workforce upskilling for the AI era. https://www.delltechnologies.com/asset/en-us/solutions/business-solutions/industry-market/idc-infobrief-workforce-upskilling-for-the-ai-era.pdf

Deloitte. (2020). Global human capital trends: The social enterprise at work: Paradox as a path forward. Deloitte. https://www2.deloitte.com/global/en/pages/human-capital/articles/introduction-human-capital-trends.html

Deloitte. (2023). Global human capital trends 2023: New fundamentals for a boundaryless world. https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2023.html

Deloitte. (2024). Digital transformation: Navigating the digital future. Deloitte Insights.

Drev, M., & Delak, B. (2021). Conceptual model of privacy by design. Journal of Computer Information Systems, 62(5), 888–895. https://doi.org/10.1080/08874417.2021.1939197

Edmondson, A. C. (2012). Teaming: How organizations learn, innovate, and compete in the knowledge economy. Jossey-Bass.

Friedman, T. L. (2007). The world is flat: A brief history of the twenty-first century (3rd ed.). Farrar, Straus and Giroux.

Garcez, A., Silva, R., & Franco, M. (2022). Digital transformation and organizational culture: A systematic literature review. Technological Forecasting and Social Change, 180, 121730. https://doi.org/10.1016/j.techfore.2022.121730

Ghorashi, S. R., Zia, T., Bewong, M., & Jiang, Y. (2023). An analytical review of industrial privacy frameworks and regulations for organisational data sharing. Applied Sciences, 13(23), 12727. https://doi.org/10.3390/app132312727

Grant, A. (2021). Think again: The power of knowing what you don't know. Viking.

Groves, K. S., Margolis, J., & Gibson, C. (2024). Cultivating the experience of dignity at work during digital transformation: Protective & proactive strategies for leaders and organizations. Organizational Dynamics, 1. doi:https://doi.org/10.1016/j.orgdyn.2024.101103

Guo, X., Li, M., Wang, Y., Mardani, A. (2023). Does digital transformation improve the firm’s performance? From the perspective of digitalization paradox and managerial myopia. Journal of Business Research, 163, 113868. https://doi.org/10.1016/j.jbusres.2023.113868

Hackman, J. R., & Oldham, G. R. (1980). Work redesign. Addison-Wesley.

Harvard Digital Data Design Institute. (2025). The creative edge: How human-AI collaboration is reshaping problem solving. https://d3.harvard.edu/the-creative-edge-how-human-ai-collaboration-is-reshaping-problem-solving/

Herjanto, E. (2007). Manajemen operasi (Edisi ke-3). Gramedia Widiasarana Indonesia.

Hervás-Gómez, C., Díaz-Noguera, M. D., & Reche-Urbano, E. (2021). Digital transformation in higher education: A systematic review. Sustainability, 13(14), 7659. https://doi.org/10.3390/su13147659

Kane, G. C., Palmer, D., Phillips, A. N., & Kiron, D. (2019). Accelerating digital innovation inside and out: Agile teams, ecosystems, and ethics. MIT Sloan Management Review. https://sloanreview.mit.edu/projects/accelerating-digital-innovation/

Kraus, S., Durst, S., Ferreira, J. J., Veiga, P., Kailer, N., & Weinmann, A. (2022). Digital transformation in business and management research: An overview of the current status quo. International Journal of Information Management, 63, 102466. https://doi.org/10.1016/j.ijinfomgt.2021.102466

Manny, L., Duygan, M., Fischer, M., Rieckermann, J. (2021). Barriers to the digital transformation of infrastructure sectors. Policy Sciences, 54(4), 943–983. https://doi.org/10.1007/s11077-021-09438-y

McKinsey & Company. (2018). The business value of design. https://www.mckinsey.com/business-functions/mckinsey-design/our-insights/the-business-value-of-design

Melati, R. (2025). Analysis of the advantages of microsoft teams as a corporate communication tool in supporting employee performance. Eduvest – Journal of Universal Studies, 5(3), 6.

MIT Sloan Management Review. (2024, December 15). Design work to prevent burnout. https://sloanreview.mit.edu/article/design-work-to-prevent-burnout/

Mozaffar, M., Liao, S., Xie, X., Saha, S., Park, C., Cao, J., . . . Gan, Z. (2021). Mechanistic artificial intelligence (Mechanistic-AI) for modeling, design, and control of advanced manufacturing processes: current state and perspectives. Journal of Materials Processing Technology, 64.

Pak, K., Kooij, D. T. A. M., De Lange, A. H., & Van Veldhoven, M. J. P. M. (2023). Human resource management and the aging workforce: A systematic review. Human Resource Management Review, 33(1), 100913. https://doi.org/10.1016/j.hrmr.2022.100913

Parker, S. K., Morgeson, F. P., & Johns, G. (2017). One hundred years of work design research: Looking back and looking forward. Journal of Applied Psychology, 102(3), 403–420. https://doi.org/10.1037/apl0000106

Parker, S. K., & Grote, G. (2022). Automation, algorithms, and beyond: Why work design matters more than ever in a digital world. Applied Psychology, 71(4), 1171-1204. https://doi.org/10.1111/apps.12241

Prihatin, P. N. (2022). Budaya pembelajaran di era transformasi digital. Titian: Jurnal Ilmu Humaniora, 6(2), 123–135. https://doi.org/10.22437/titian.v6i2.20390

Purwanto, A., Purba, J. T., Bernarto, I., & Sijabat, R. (2021). Pengaruh servant, digital dan green leadership terhadap kinerja industri manufaktur melalui mediasi komitmen organisasi. Jurnal Riset Inspirasi Manajemen dan Kewirausahaan, 5(1), 9,10. doi:https://doi.org/10.35130/jrimk

PwC. (2023). AI and cloud: Accelerating digital transformation. https://www.pwc.com/gx/en/issues/analytics/assets/pwc-ai-and-cloud-accelerating-digital-transformation.pdf

PwC Indonesia. (2023). The future of tech in Indonesia: Trends in AI, big data, and cloud computing. https://www.pwc.com/id/en/publications/technology/future-tech-2023.html

Reddy, P., Sharma, B., & Chaudhary, K. (2020). Digital literacy: a review of literature. International Journal of Technoethics, 11(2), 83. doi:10.4018/IJT.20200701.oa1

Reed Global. (2024, April 12). Digital burnout: supporting employee wellbeing in the digital age. https://www.reedglobal.us/blog/2024/04/digital-burnout-supporting-employee-wellbeing-in-the-digital-age

Rinchen, S., Banihashemi, S., Alkilani, S. (2024). Driving digital transformation in construction: Strategic insights into building information modelling adoption in developing countries. Project Leadership and Society, 5, 100138. https://doi.org/10.1016/j.plas.2024.100138

Shirwa, A. M., Hassan, A. M., Hassan, A. Q., & Kilinc, M. (2025). A cooperative governance framework for sustainable digital transformation in construction: The role of digital enablement and digital strategy. Results in Engineering, 25, 1. doi:https://doi.org/10.1016/j.rineng.2025.104139

Stevenson, W. J. (2021). Operations management (14 ed.). McGraw-Hill Education.

Soffi, D., Hasibuan, F., Khoirani, & Sinuraya, S. Y. (2025). Strategi pengembangan kompetensi karyawan untuk menghadapi era digitalisasi. Indonesian Journal of Economics, Management and Accounting, 2(1), 82–87. https://jurnal.intekom.id/index.php/ijema/article/view/1038

Solusi Jurnal. (2024). Penelitian ekonomi digital: Peluang dan Tantangan Transformasi di Era Industri. https://solusijurnal.com/penelitian-ekonomi-digital-peluang-dan-tantangan-transformasi-di-era-industri/

Sudiantini, D., Ayu, M. P., Aswan, M. C., Prastuti, M. A., & Apriliya, M. (2023). Transformasi digital: dampak, tantangan, dan peluang untuk pertumbuhan ekonomi digital. Trending: Jurnal Ekonomi, Akuntansi dan Manajemen, 1(3), 8. doi:https://doi.org/10.30640/trending.v1i3.1115

Teebken, M., Constantiou, I., & Hess, T. (2023). Digital work versus privacy? A conceptual model on employee privacy challenges. ECIS 2023 Research Papers, 276. https://aisel.aisnet.org/ecis2023_rp/276

Tian, M., Chen, Y., Tian, G., Huang, W., Hu, C. (2023). The role of digital transformation practices in the operations improvement in manufacturing firms: A practice-based view. International Journal of Production Economics, 262, 108929. https://doi.org/10.1016/j.ijpe.2023.108929

Trisnaningsih, D. I., & Ratnawati, I. (2022). Menghadapi revolusi industri 4.0: Pengaruh program pelatihan dan iklim kerja terhadap kinerja karyawan dengan kesiapan untuk berubah sebagai variabel intervening (Studi pada PT. PLN (Persero) UID Jateng dan DIY). Diponegoro Journal of Management, 11(1).

Truxillo, D. M., Cadiz, D. M., & Hammer, L. B. (2012). Supporting the aging workforce: A review and recommendations for workplace intervention research. Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 351-381. https://doi.org/10.1146/annurev-orgpsych-031413-091428

Ulrich, D., & Yeung, A. (2019). Reinventing the organization: How companies can deliver radically greater value in fast-changing markets. Harvard Business Review Press.

Wahyudi, A., Assyamiri, M. B., Aluf, W. A., Fadhillah, M. R., Yolanda, S., & Anshori, M. I. (2023). Dampak transformasi era digital terhadap manajemen sumber daya manusia. Jurnal Bintang Manajemen (JUBIMA), 1(4), 11. doi:https://doi.org/ 10.55606/jubima.v1i4.2222

Wang, B., Liu, Y., Qian, J., & Parker, S. K. (2021). Achieving effective remote working during the COVID-19 pandemic: A work design perspective. Applied Psychology, 70(1), 16-59. https://doi.org/10.1111/apps.12290

Wang, D., He, B., Dong, N., & Yang, D. (2025). Differentiated digital transformation strategies in manufacturing: The impact of firm ownership on productivity. International Review of Economics and Finance, 99, 1. doi:https://doi.org/10.1016/j.iref.2025.104002

Wang, K., Guo, F., Zhang, C., & Schaefer, D. (2024). From Industry 4.0 to Construction 4.0: Barriers to the digital transformation of engineering and construction sectors. Engineering, Construction and Architectural Management, 31(1), 136–158. https://doi.org/10.1108/ECAM-05-2022-0383

Wang, L. (2023). Digital transformation and total factor productivity. Finance Research Letters, 58, 104338. https://doi.org/10.1016/j.frl.2023.104338

Wired. (2022, November 1). Algorithms Need Management Training, Too. https://www.wired.com/story/platform-work-labor-economy-ai

Westerman, G., Bonnet, D., & McAfee, A. (2021). Leading digital: Turning technology into business transformation (Updated ed.). Harvard Business Review Press.

World Economic Forum. (2023). The future of jobs report 2023. https://www.weforum.org/reports/the-future-of-jobs-report-2023/

World Economic Forum. (2025, January 13). 4 ways to enhance human-AI collaboration in the workplace. https://www.weforum.org/stories/2025/01/four-ways-to-enhance-human-ai-collaboration-in-the-workplace/

Wright, P. M. (2021). Human resources as a strategic partner: Yesterday, today, and tomorrow. Human Resource Management Review, 31(3), 100783. https://doi.org/10.1016/j.hrmr.2020.100783

Xie, J. L., Elangovan, A. R., Hu, J., & Hrabluik, C. (2019). Charting the landscape of work design research. Journal of Organizational Behavior, 40(4), 463-488. https://doi.org/10.1002/job.2345

Zhang, X. (2023). How digital transformation of enterprises can improve labor productivity: Evidence from Chinese-listed companies. Dalam Proceedings of the 2023 2nd International Conference on Artificial Intelligence, Internet and Digital Economy (ICAID 2023) (hlm. 50–61). Atlantis Press. https://doi.org/10.2991/978-94-6463-222-

Downloads

Published

2025-04-28

How to Cite

Timbuleng, C., Yasin, R., Busdan, J. J., & Lule, B. (2025). Integration of Work Design with Digital Transformation Strategies: A Literature Review Perspective. Journal of Economics and Social Sciences (JESS), 4(1), 85–98. Retrieved from https://journal.civiliza.org/index.php/jess/article/view/657

Similar Articles

<< < 1 2 3 4 5 6 7 8 9 10 > >> 

You may also start an advanced similarity search for this article.