Institutional Demand For Wellbeing Programs in Private Educational Institutions: A Case Study of Psychological Service Adoption in Indonesia
DOI:
https://doi.org/10.59525/gej.2036Keywords:
wellbeing program, teacher mental health, institutional behaviorAbstract
Educational institutions, particularly in private and international schools with high academic and social demands. This study aims to analyze the emergence of institutional demand for wellbeing programs through a case study of psychological intervention conducted in a private school network in Indonesia. This study employed an exploratory case study design using qualitative evidence supported by psychological consultation reports, mental health screening data, and organizational intervention development processes as the primary sources of analysis. The research began with six student counseling cases that revealed broader psychosocial issues within the school ecosystem, particularly among teachers. Subsequently, a mental health screening using the Millon Clinical Multiaxial Inventory (MCMI) was administered to 153 teachers across six schools within one educational foundation. The findings indicated that only 4.7% of teachers were categorized as psychologically stable, while 95.4% showed indications of personality-related or clinical psychological concerns. The dominant personality tendencies identified were histrionic, narcissistic, and compulsive traits. Based on these findings, the psychological service provider developed a holistic teacher wellbeing program consisting of psychoeducational seminars, one-on-one counseling support, yoga-based wellbeing activities, and post-intervention mental health assessments. The results demonstrate that mental health issues among teachers create institutional awareness and increase organizational demand for structured wellbeing services. This study contributes to the literature on institutional customer behavior, service product development, and mental health service innovation in educational settings. The findings suggest that psychological screening data can serve as a strategic foundation for developing evidence-based wellbeing products for educational institutions.
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