Analysis of the State Administration System in Public Services in the Digital Era
DOI:
https://doi.org/10.59525/jess.1521Keywords:
State administrative system; Information and Communication Technology (ICT); Digital transformation; Digital public services; E-governmentAbstract
The development of information and communication technology (ICT) in Indonesia has driven significant transformation in the state administrative system, particularly in the implementation of digital-based public services. This study aims to analyze the role of the state administrative system in improving the quality of public services in the digital era, as well as to identify the challenges and solutions encountered. The method used is a library research approach by examining various relevant scientific literature sources, such as journals, books, official reports, and applicable regulations. The results of the study indicate that the implementation of digital technology through the concept of e-government is able to enhance the effectiveness, efficiency, transparency, and accountability of public services. This is reflected in the increasing use of digital services by the public, along with improvements in a more modern and structured bureaucratic system. However, the implementation of digitalization still faces several challenges, including infrastructure gaps, limited human resource competencies, and the lack of optimal integration between government systems. Therefore, strengthening the state administrative system is necessary through improving the quality of human resources, developing technological infrastructure, and formulating adaptive policies to support the success of digital transformation in public service delivery.
References
Afdilati, A., Publik, A., Ilmu, F., & Ilmu, S. (2025). Peran Teknologi Informasi dalam Meningkatkan Efektivitas Administrasi Publik di Indonesia. 140–155.
Amrozi, Y., Aini, N., Munadhiroh, Z., Studi, P., Informasi, S., Islam, U., … Viewers, V. (2022). PETA PERKEMBANGAN E-GOVERNMENT DI INDONESIA. 14(1), 2465–2472.
Juliarso, A. (2019). ANALISIS IMPLEMENTASI E-GOVERNMENT DALAM PEMERINTAH DAERAH KABUPATEN CIAMIS. 10, 19–28.
Nugroho, H. S. (2025). Efektivitas Interoperabilitas Data Pelayanan “ LAPOR ” Sleman Sebagai Perwujudan Smart Governance. 10(3), 618–636.
Riset, J., Humaniora, S., Kasus, S., Akta, P., Kependudukan, D., Sidoarjo, K., … Haryati, E. (2025). Transformasi Digital dalam Pelayanan Publik : Analisis Tantangan dan Strategi Inovasi Pelayanan Pencatatan Sipil di Era Digitalisasi. (November).
Statistik, B. P. (2025). Indeks Pembangunan Teknologi Informasi dan Komunikasi 2024.
Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, Dan R&D. Bandung: Alphabe.
Suhartono, B., Rivai, F. H., & Wibowo, E. K. (n.d.). Implementasi e-Government dalam Pelayanan Publik di Unit Layanan Administrasi pada Biro Organisasi dan Tatalaksana Kementerian Dalam Negeri. 189–204.
Supriyanto, E. E. (2016). Kebijakan Inovasi Teknologi Informasi (IT) Melalui Program Elektronik Goverment dalam Meningkatkan Kualitas Pelayanan Publik di Indonesia Abstrak.
Syafitri, I., Annisa, N., Resti, M., & Riau, U. I. (2025). PUBLIKA : Jurnal Ilmu Administrasi Publik Peningkatan Layanan Administrasi Kependudukan Melalui Identitas Kependudukan Digital ( IKD ) : Studi Kesiapan SDM dalam Era Transformasi Digital di Provinsi Riau. 11(2), 277–301. https://doi.org/10.25299/jiap.2025.24856
Widyani, R., Nilamcaya, M., Rudiansyah, A., Publik, M. A., Swadaya, U., Jati, G., & Cirebon, U. M. (2022). PEMANFAATAN TEKNOLOGI DIGITAL DALAM PELAYANAN PUBLIK MENGGUNAKAN ELEKTRONIK GOVERMENT ( E- Government ). (2005).
Yuliana, S., & Anita, D. (2026). Pelayanan Publik Digital sebagai Instrumen Peningkatan Kepercayaan Masyarakat terhadap Pemerintah. 4(4), 13973–13980.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Suci Ramadhani, Giovany Anggasta, Siti Nazira, Ninda Oktaviani Putri, Erinaldi Erinaldi
This work is licensed under a Creative Commons Attribution 4.0 International License.
