Optimization of Facilities and Infrastructure in Improving the Quality of Health Services at the Pratama Clinic of the Central Java Regional Police's Biddokkes Sendangmulyo

Abstract

This study aims to find out the availability, constraints, and efforts to optimize facilities and infrastructure in supporting the quality of health services at the Biddokkes Primary Clinic of the Central Java Regional Police Sendangmulyo. The method used is a descriptive qualitative approach. The research participants consisted of medical personnel, administrative staff, and facility maintenance officers who were selected purposively. Data analysis is carried out through the stages of data reduction, data presentation, and drawing conclusions. The results of the study show that the availability of facilities and infrastructure at the Central Java Regional Police Biddokkes Primary Clinic Sendangmulyo is generally adequate to support basic health services, but there are still some significant obstacles such as the limitation of certain medical equipment, damage to facilities, and lack of budget for routine maintenance. Administrative obstacles in logistics management are also obstacles in optimizing facilities. Optimization efforts that have been carried out include gradual improvements to facilities, procurement of new medical devices, and increased coordination between work units. The active involvement of medical personnel and administrative staff in the process of evaluating facility needs is considered effective to improve the efficiency of the use of existing facilities. Optimization of facilities and infrastructure has a positive impact on improving service quality, as reflected in shorter patient waiting times, more responsive services, and increased patient satisfaction levels. In order for optimization to run sustainably, management commitment is needed in budget allocation and periodic supervision of the condition of clinic facilities.